Privacy Policy

1. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

• Submit a contact, quote request, or employment inquiry form on our Site
• Communicate with us by phone, email, or SMS/text message
• Create an account or sign in to our applications
• Enter into a business relationship with us

This information may include your name, company name, email address, phone number, mailing address, job title, and the contents of any message or attachment you send us. If you apply for employment or a driver position, we may collect additional information such as work history, licensing, and certifications.

Information Collected Automatically

When you visit our Site, we and our service providers may automatically collect certain technical information, including your IP address, browser type, device type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information is collected through cookies, log files, and similar technologies and is used to operate, secure, and improve the Site.

Information Collected Through Our Applications

If you use our field operations applications (for example, as a driver, hauler, or administrative user), we may collect information related to your work activity, including load and tonnage records, delivery and pickup locations, timestamps, electronic signatures, telematics or vehicle location data provided through integrated fleet systems, and authentication information such as your email address and one-time passcodes.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services
• Respond to inquiries, quote requests, and form submissions
• Send transactional and operational communications, including account authentication codes, dispatch and scheduling notifications, and service updates
• Process and document material hauling, delivery, and related field operations
• Administer employment and contractor relationships
• Improve our Site, applications, and Services
• Detect, prevent, and address technical issues, fraud, and security incidents
• Comply with legal, regulatory, and contractual obligations

3. SMS/Text Messaging Program

By providing your mobile phone number to Advanced Residuals Management — whether through a form on our Site, during account setup, or in the course of doing business with us — you consent to receive SMS/text messages from us related to your account, work assignments, and our Services. These messages may include one-time passcodes for account authentication, dispatch and scheduling notifications, load and delivery updates, and other operational or customer-service communications.

Message frequency varies based on your account activity and interactions with us. Message and data rates may apply depending on your mobile carrier and plan.

Opting out: You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After you send STOP, we will send you a final message confirming that you have been unsubscribed, and you will receive no further messages unless you re-enroll. Note that opting out of SMS may limit your ability to use certain features of our Services, such as text-based account authentication.

Help: For assistance, reply HELP to any message or contact us at home_office@advancedresiduals.com or 704-288-1550.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold, rented, or shared with any third parties. Information may be shared with subcontractors or service providers solely to the extent necessary to deliver the messaging services described above (for example, our SMS delivery provider).

Carriers are not liable for delayed or undelivered messages.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service providers. We share information with vendors who perform services on our behalf, such as website hosting, cloud infrastructure, email and SMS delivery, electronic signature processing, fleet telematics, and analytics. These providers are permitted to use your information only as necessary to provide services to us.
• Business partners and customers. In the course of providing hauling and residuals management services, operational records (such as load documentation and delivery confirmations) may be shared with the customers, facilities, and business partners involved in those transactions.
• Legal compliance. We may disclose information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers. If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

As stated above, mobile phone numbers and SMS opt-in consent are never shared with third parties or affiliates for marketing or promotional purposes.

5. Cookies and Analytics

Our Site may use cookies and similar technologies to enable core functionality, remember preferences, and understand how visitors use the Site. You can control cookies through your browser settings; disabling cookies may affect certain Site features. We may use analytics services that collect usage data in aggregate to help us improve the Site.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, loss, misuse, or alteration. These measures include encrypted connections (HTTPS/TLS), access controls, and secure cloud infrastructure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal and regulatory obligations (including transportation, environmental, and tax recordkeeping requirements), resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or de-identify it.

8. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, or delete the information we hold about you, and the right to opt out of certain communications. To exercise any of these rights, contact us using the information below. We will respond to verified requests within a reasonable timeframe and as required by applicable law.

To stop receiving SMS messages, reply STOP to any message. To unsubscribe from marketing emails (if any), use the unsubscribe link included in the email.

9. Children's Privacy

Our Services are intended for business use and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Material changes will be communicated through the Site or other appropriate means. Your continued use of the Services after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Advanced Residuals Management LLC
1503 N Rocky River Road
Monroe, North Carolina 28110
Email: home_office@advancedresiduals.com
Phone: 704-288-1550

Related: Terms of Service